Oracle Certified Partner
Oracle Certified Partner · Managed Services

Managed Services for Enterprise
Applications & IT Infrastructure

We help you manage applications and infrastructure efficiently and reduce the cost of maintenance year on year — reducing the need to hire, train and retain expensive in-house resources for day-to-day operations, so you can focus on strategic IT projects.

Talk to an Expert View Service Offerings

One Accountable Partner for Applications & Infrastructure

Technology is changing every day. New innovations and platform updates hit the market constantly — expensive to keep pace with, hard to find talent for, and hard to adapt to alongside a day job. Today’s world requires mastery of multiple technologies in a shorter period, and most companies cannot justify hiring one specialist per technology to support their growing needs.

Connate has a team of passionate experts who have been awarded the Microsoft MVP title, includes Ex-Microsoft employees, and holds top-level certifications such as CCIE and Oracle Certified. We keep our team trained and certified on the latest technology, so we can provide efficient, expert resources that make our services cost-effective, quick and innovative.

We work across all verticals to customise our services to your IT requirements and budget. If you want to adopt the best technology in a cost-effective manner, Connate’s Managed Services can be the right partner.

IT operations team monitoring managed services dashboards

Nine Ways We Keep Your Operations Running

From the first call to long-term resilience planning, our Managed Services span the full operational lifecycle of your applications and infrastructure.

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Help Desk
24/7 first-line support across email, on-call and remote channels, so your users always have someone to turn to.
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Development
Ongoing application development and integration work to extend and adapt your systems as business needs evolve.
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Escalation
Structured escalation management that routes critical issues to the right expert quickly, with full visibility throughout.
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Health Check
Periodic health checks and security penetration reviews that catch risk before it becomes downtime.
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Implementation
New module rollouts, environment builds and configuration changes delivered with the same rigour as a fresh project.
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Advisory
Strategic guidance on platform roadmaps, licensing and architecture decisions from consultants who have done it before.
⚙️
Managed
End-to-end day-to-day management of your applications and infrastructure under a single accountable contract.
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Consulting
Hands-on consulting from certified professionals to solve specific operational or technical challenges as they arise.
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Disaster Recovery
Backup, failover and recovery planning so a single incident never turns into an extended outage.

Managed Services — End to End

One support umbrella covering everything that keeps your business running, from the core enterprise application out to the channels your users actually contact us on.

Enterprise Application Application Development & Integration Intranet Mobile Cloud
Email Support
Logged, tracked requests with clear ownership from first response to resolution.
👨‍💻
Onsite / Remote Support
Experts available at your location or remotely, whichever the situation calls for.
☎️
On Call Support
A real person to call when an issue can’t wait for a ticket queue.
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Network & Connectivity
Monitoring and troubleshooting across the connectivity layer that everything else depends on.
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Process Monitoring
Continuous monitoring of key business processes so deviations are caught before users notice.

When You Engage Our Applications Managed Service

Every engagement is built around clear ownership, predictable processes and measurable service levels.

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Service Delivery Manager
Your single point of contact for all service issues and escalations — one accountable owner, not a rotating queue.
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Collaborative Service Governance
Regular performance reviews, escalation management and forward planning so issues are addressed before they recur.
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Operational Reporting
Health checks and trending reports that give you visibility into system performance over time, not just point-in-time snapshots.
🛠️
Application Administration
Day-to-day activities to maintain configurations and currency of your applications, handled proactively.
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Service Management
Standard, repeatable processes to handle issues, problems and changes — aligned to ITIL-style discipline.
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SLA Management
Delivery bounded and governed by agreed support service levels, tracked and reported transparently.

Choose the Support Model That Fits Your Business

All experts work in coordination with your team — the difference is where they sit and how the resource pool is structured.

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Dedicated Onsite Support
All experts work from your office in coordination with your team, to manage service effectively and efficiently from inside your operation.
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Dedicated Offsite / Offshore Support
All experts work from our office in coordination with your team, to manage your IT needs effectively and efficiently.
  • Dedicated delivery center
  • Safe & secure VPN network for your applications and infrastructure
  • Ticket management system to track every request
📊
Shared Offsite / Offshore Support
All experts work from our office in coordination with your team. Helps you control cost with a shared resource pool you can scale up or down as business needs change.
  • Shared delivery center
  • Safe & secure VPN network for your applications and infrastructure
  • Ticket management system to track every request

Frequently Asked Questions

Can’t find your answer? Contact us and we’ll respond within one business day.

Free Service Review
Not sure what level of support you need? We offer a complimentary review of your current setup — no obligation.
Book a call →
What does a Managed Services engagement include?+
A dedicated Service Delivery Manager, collaborative service governance with regular performance reviews, operational reporting and health checks, day-to-day application administration, standard service management processes, and delivery governed by agreed SLAs.
Which support model is right for us?+
It depends on how much control and presence you want. Dedicated onsite puts our experts in your office; dedicated offsite/offshore gives you a dedicated delivery center with secure VPN access; shared offsite/offshore gives you a scalable shared resource pool at a lower cost. We help you choose during the scoping call.
Can you support Oracle, NetSuite and Microsoft technologies together?+
Yes. Our team includes Microsoft MVPs, Ex-Microsoft employees, CCIE and Oracle Certified professionals, so we manage Oracle EBS, Fusion, NetSuite, Azure, Office 365 and custom applications under one accountable contract.
How fast is your help desk response time?+
Our help desk operates 24/7 across email, on-call and onsite/remote channels, with response times bound by the SLA agreed during onboarding.
Do you provide disaster recovery as part of Managed Services?+
Yes. Disaster recovery and health checks are part of our standard service offerings, so backup, failover and recovery planning are addressed proactively rather than after an incident.
Can Managed Services be combined with a new implementation project?+
Yes, and it often is. Many clients move directly from an Oracle NetSuite or Enterprise Application implementation into a Managed Services contract with us, so there is no handover gap between go-live and ongoing support.

Ready to offload day-to-day IT operations?

Get a complimentary review of your current setup with our certified team. No obligation — just clarity.

Get in Touch

Start Your Managed Services Engagement

Reach out for a complimentary review. We will understand your current setup and give you an honest assessment of fit, support model and investment required.

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General Information
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Headquarters
Navi Mumbai, Maharashtra, India
Support Coverage
📍 Navi Mumbai📍 Mumbai📍 Pune📍 Thane📍 Nashik📍 Aurangabad📍 Pan-India📍 UAE📍 USA

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